Privacy Policy

1. Who We Are

Harewood Swift Freight LLC (HSF, we, us, our) is a Charlotte, North Carolina logistics company providing freight dispatch, brokerage, and carrier services across the United States. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, company name, and address that you submit through our quote, contact, application, or trial forms.
• Freight details — origin and destination ZIP codes, equipment type, weight, special instructions, and other shipment data needed to provide a quote.
• Driver / carrier credentials — CDL number, MC#/DOT#, insurance information, and equipment details submitted through our application or carrier onboarding flows.
• Communications — content of any SMS, email, chat, or phone conversation you have with our dispatch team or AI assistant.
• Site usage — IP address, browser type, pages visited, and timestamps, collected automatically via standard server logs and cookies.

3. How We Use Your Information

We use the information we collect to:

• Generate freight quotes and arrange the dispatch of shipments;
• Contact you with quote confirmations, pickup updates, ETA notifications, and load status messages by phone, SMS, and email;
• Verify driver and carrier qualifications during onboarding;
• Send marketing and outreach communications to logistics professionals who have provided consent (you may opt out at any time);
• Improve our services, troubleshoot issues, and maintain the security of our website and systems;
• Comply with legal, tax, and regulatory obligations (including FMCSA, DOT, and HIPAA where applicable).

4. SMS Messaging Program

By submitting your phone number on harewoodswift.com (through any contact, quote, application, or carrier-onboarding form), you consent to receive SMS messages from Harewood Swift Freight LLC related to freight quotes, dispatch updates, load notifications, and limited marketing.

• Message frequency varies. Typical volume: 1–10 messages per week.
• Message and data rates may apply, charged by your wireless carrier.
• Reply STOP at any time to opt out. Reply HELP for help.
• We will never share your phone number with third parties for their own marketing purposes.
• Mobile information is treated as confidential and used only to deliver the services you have requested.

5. How We Share Your Information

We share your information only as follows:

• Carriers / drivers we dispatch on your behalf, when needed to execute the shipment;
• Service providers who help us operate the business (e.g., Twilio for SMS, Resend for email, our hosting provider, payment processor) — under strict data-processing agreements;
• Legal obligations — when required by law, court order, or governmental authority.

We do not sell your personal information. We do not share your phone number, email address, or contact information with third-party marketers, advertisers, or affiliated companies.

6. Data Retention

We retain quote and shipment records for the period required by FMCSA and tax regulations (typically 3–7 years). Driver and carrier records are retained for the life of the relationship plus applicable regulatory minimums. SMS opt-in/opt-out records are retained indefinitely to honor your preferences.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the address below. You may also opt out of marketing communications by replying STOP to any SMS, clicking unsubscribe in any email, or emailing privacy@harewoodswift.com.

8. Security

We use industry-standard measures — encrypted connections (TLS), JWT-based authentication for our admin systems, and access controls — to protect your information. No system is 100% secure; we cannot guarantee absolute security, but we work hard to minimize risk.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new Last updated date.

11. Contact Us

Questions about this policy or your personal information?